Support:
1-855-GREP-4-iX

Gold 24x7 Support:
1-855-499-5131

* NOTICE: You must be logged in as a Registered User here to submit a ticket. You may still do so via email, or the Support page in your TrueNAS appliance web gui.

** PHONE SUPPORT: If you are not an active TrueNAS Gold client, please call 1-855-GREP-4-iX. The TrueNAS Gold support line cannot be used for general support agreements. Thank you!

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Mar
14
iXsystems RMA Policy (as of 2017)
Posted by Nick Bettencourt on 14 March 2017 08:48 AM

As of 03/01/2017,

  • All warranted systems will inherit the following RMA policies, depending on whether or not they are located in the US.
  •  
  • Standard Domestic RMA Policy: Advanced Replacement + Return Shipping Label (time limited to 7 days)- Return label is time limited and that the faulty part must have arrived at iX within 14 days to avoid an automated invoice for the full cost of the replacement part.

  • Standard International RMA Policy: Advanced Replacement; customer responsible for returning failed component (no shipping label)- Parts must be received at iX depot within 14 days to avoid an automated invoice for the full cost of the replacement part.


For any additional info, please feel free to contact the iXsystems Support team at any time!

1-(408)-943-4100 -- Option 3

or 1-855-GREP-4-iX (toll-free)

support@ixsystems.com

 

Cheers!

iXsystems inc


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